Terms and Conditions

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SHIPPING TIMEFRAMES

We have a  72 hour processing time prior to the shipment of all orders. ***Custom wig shop has a 7 business day processing time***Please review our shipping methods to receive an estimated timeframe of the delivery. If a shipment is returned to us, the customer will be responsible for any additional cost related to reshipment. 

DELIVERY CONFIRMATION

Rapunzel's Hair USA requires a signature for ALL shipments.  Please ensure whom the package is addressed to is the person available for delivery. If you are not available at the time of delivery, your package will be held at your local post office for pick-up.

SHIPPING DELAYS

We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day. We entrust UPS and USPS to deliver your package on time. 

FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS

Please be sure to cross-check the address information on your order. Make sure you have included ALL the information needed to deliver your package (Address, Apt Number, Etc.). Your order will be shipped via USPS or UPS to the address you provide. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS. 

If a shipment is returned to us due to an incorrect address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS!

LOST SHIPMENTS

If you have tracked your package via UPS.com or USPS.com and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. We  will need to contact the responsible shipping service to initiate a trace/investigation for your package. This investigation can take up to 7-10 business days. If your claim is resolved, we will contact you to offer reshipment or a refund.